How to order?
To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. To confirm order 50% down payment has to be made, it’s at this point that we accept your order and the contract is formed. When your order is ready to ship, we will then send you a despatch confirmation email once remaining 50% payment has been settled. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error.
How do I pay for my order?
We currently only accept cash payments for online and over the phone orders or you may have payments send through Paypal. Remaining balance has to be settled before we deliver ordered items.
Can I pay cheque?
Yes, but we will have to wait for its clearing before we can proceed with the order and delivery.
The following is our policy on despatch:
All orders will endeavoured to be despatched within 5 to 15 working days of receipt of order, however this can vary and a more accurate estimate of delivery is given at checkout.
All products sold by us are specially made to order, so ALL delivery times quoted are estimated and should be used as a guide only, they are NOT guaranteed. Should you require an order to be delivered by a specific date or sooner than the estimated date given, please contact us BEFORE placing your order so we can confirm if it is possible to fast track delivery. 10% additional charge for fast track despatch.
If your order contains items with different estimated dates, then we reserve the right ship when your whole order is ready.
If there is a problem with your order preventing us from dispatching, we will normally contact you before the item is due to be delivered.
If I place my order today when will I receive it?
We have different delivery options available according to how urgent your order is. After choosing a Product and confirming your order will send you an email with the details of delivery. Please keep in mind that these target dates are conditional upon print-ready artwork being attached to your job and note that some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: production, packaging, if via 3rd party transit time to the delivery provider, and transit time to the delivery address.
Deliveries are made Tuesday - Saturday with no advance call.
Can I pay only one shipping charge for all of my orders or jobs?
Combined shipping is only offered for identical jobs all placed under one order. The jobs must all have the same shipping method and printing turnaround time. Unfortunately, when jobs are purchased separately, Upgr8 is unable to offer combined shipping as we are unable to track the jobs through production so that we may pack them together before shipment. Please call us if you wish to confirm that your order will be combined or wish to request combined shipping on an already placed order.
Can I ship my order to multiple locations?
You may split and ship an order to up to three locations, one of the three locations being your entered shipping address. Each split is subject to a Php50 handling fee as the job requires additional packaging and handling before shipment. Split shipments can be requested by posting a note on your order or by calling 218 3009. Additional fees will also be applied for the separate shipments.
How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
What am I responsible for upon delivery?
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there is missing, damaged or incorrect packages, please contact us within 48 hours of your delivery.
Can I pick up my order and where?
We only do delivery or shipping via 3rd party transit. For orders outside Manila method will automatically be shipping via 3rd party transit.
Do you offer international shipping?
At this moment Upgr8 Studio only offers shipping within the Philippines.
What additional fees may apply?
Free delivery in Metro Manila but if you choose to use a 3rd party transit shipping fee will apply. There may be circumstances that require additional payment by you if the conditions mentioned have not been met.
[For example, if you need to change the delivery address and your order has already shipped, etc.]
Can I add to my order once it has been placed?
Yes as long as it’s within the production lead time, all our customer orders are passed directly to our warehouse for shipping.
Do you offer Saturday delivery service?
Yes upon schedule.
Are the foil balloons delivered filled with helium?
Our foil balloons are not supplied filled with helium but we do supply non-flying balloon and Helium balloon with additional charge. Adults should inflate balloons and supervise their use with children under 8 years
Are your sweets suitable for kids below 3years?
All the sweets selected in the Upgr8 Studio catalogue are not recommended for children under 3 years, unless otherwise with adult supervision is recommended.
WARNING: Lollipops are a potential choking hazard. Not suitable for children under 3 years. Small parts are a potential hazard also that will need adult supervision.
Resolution, also known as DPI (Dots Per Inch) or PPI (Pixels Per Inch), can be described as the number of dots that fit horizontally and vertically into a one-inch space. Generally, the more dots per inch, the more detail captured and the sharper the resulting image.
How to check resolution
To see if your file has the proper resolution for printing in Photoshop, click on Image>Image Size. View the resolution section. The resolution should be set to 300 dpi.
To see if your file has the proper resolution in Acrobat, set your view to 300%. If your artwork appears pixelated beyond this point, then your artwork is low resolution.
How do I know if my resolution is good for print?
If your artwork appears pixelated beyond the 300% view in Acrobat, then this
is an indication that your file is low resolution. If your artwork appears crisp at 300%, then this is a good indication that your resolution is print ready.
DO NOT ENLARGE a 72 dpi file in your 300 dpi document.
A common misconception is that you can convert a file from 72 dpi to 300 dpi. This is both true and false. If your image is 4 by 6 inches at 72 dpi, the image will actually be smaller when importing it to a 300 dpi document. This is not the same for files that are large in size at 72 dpi. For example, if your file is 28 inches by 40 inches at 72 dpi, then the file is large enough to import into a 300 dpi document.
DO NOT RESAMPLE THE RESOLUTION in Photoshop.
Another misconception is that you can up the resolution from 72 dpi to 300 dpi in Photoshop simply by changing the current dpi to 300 dpi. This is incorrect. Doing so will make your file pixelated.